Delivery and Returns Policy

Delivery:

At Mamazing Official Ltd, we strive to provide efficient delivery services to ensure your satisfaction with every purchase. Our standard delivery time frame is estimated to be between 5 to 7 working days from the date of order placement. However, please note that during peak periods or unforeseen circumstances, delivery times may extend beyond this timeframe. Rest assured, we work diligently to minimise any delays and keep you informed throughout the process.

For your peace of mind, all deliveries are facilitated through trusted carriers, including Royal Mail Tracked Delivery Services or Evri, to ensure secure and reliable shipment of your items.

Returns:

Since all our items are custom-made to your specifications, we are unable to accept returns for a change of mind or incorrect selection under the Goods and Services Act.

We recommend carefully reviewing the product description, including sizing charts and available options, before placing your order.

Exceptions:

We will happily accept returns and provide a full refund or replacement in the following circumstances:

• The item is faulty or damaged upon arrival. Please contact us within 3 days of receiving your order to initiate a return.
• The item does not match the specifications you ordered. We double-check all orders before production, but mistakes can happen. Please contact us within 3 days of receiving your order if there is a discrepancy.

Please note: We may require photographic evidence of any faults or discrepancies before we can accept a return.

Cancellations:

You may cancel your order free of charge within 24 hours of placing it. After this time, if your order has already gone into production, we may not be able to cancel it and a refund will not be available.

We recommend contacting us as soon as possible if you wish to cancel your order.

How to Initiate a Return:

If you wish to return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team within the 14-day return period to initiate the return process. You can contact us via orders@mamazing.co.uk.

2. Provide Details: Please provide your order number and details of the item(s) you wish to return.

3. Return Authorisation: Once your return request is approved, we will provide you with further instructions, including the return address and any necessary documentation.

4. Return Shipment: Package the item securely and ship it back to us using a tracked delivery service for your peace of mind.

5. Refund or Exchange: Upon receiving the returned item and verifying its condition, we will process your refund or exchange as per your preference.

Contact Us:

If you have any questions or concerns regarding our Delivery and Returns Policy, please feel free to contact our customer service team. We are here to assist you and ensure your shopping experience with us is nothing short of exceptional.

orders@mamazing.co.uk

Thank you for choosing Mamazing Official Ltd. We appreciate your trust in our products and services.

Shipping from Mamazing Official Ltd

Shipping Options	Delivery Time	Price
Standard Shipping	Delivery in 5 – 7 working days	£3.50
Express Shipping	Delivery in 3 – 5 working days	£4.90
Free Shipping	On promotional offers or spend over £50.	£0.00

Please note all items on our website are made to order specifically for you. This ensures you receive a high-quality product crafted to your specifications. Due to this, there is a minimum production lead time before your item ships, in addition to the standard shipping lead time.

• Production Lead Time: This is the time it takes for us to create your item from scratch. Specific lead times will be displayed on the product page and will vary depending on the complexity of the item.
• Shipping Lead Time: This is the estimated time it takes for your order to be shipped to you once it is complete. Standard shipping options and lead times will be available at checkout.

Total Delivery Time: The total delivery time for your order will be the production lead time plus the shipping lead time. For example, if an item has a production lead time of 5 business days and you select standard shipping with a lead time of 3-5 business days, your total delivery time would be approximately 8-10 business days.

International Shipping

At present, we regret to inform you that we do not offer international shipping services. Our current focus is on providing reliable delivery within our domestic market to ensure the best possible service for our customers. However, we are continuously exploring options to expand our shipping capabilities in the future. We appreciate your understanding and apologise for any inconvenience this may cause. If you have any inquiries or require assistance, please don’t hesitate to contact our customer service team.